AFS Australia understands and appreciates that applicants, participants and volunteers may be concerned about their privacy and the confidentiality and security of their information held by the AFS network.
Generally speaking, AFS Australia collects personal information about our applicants, students and volunteers via physical and electronic registration forms sent in or submitted online or by telephone. The type of information we collect will depend on how you are involved with AFS. Generally speaking, the personal information we might need to collect includes name, contact details (for example, postal address, e-mail address, telephone number(s), facsimile number), citizenship, qualifications, date of birth, occupation, educational background. Any printed forms you complete and send in will generally be kept with a hard copy file and the information will be stored on a database. Any information you provide (e.g. contact details) when using an online registration form will only be collected by us if you submit your form. If you log out prior to submitting your form, any information you had entered is automatically deleted.
Use and Disclosure of Information
Personal information supplied by an applicant, participant or volunteer is only used by AFS Australia in connection with conducting its business as an intercultural exchange organisation. We use the personal information you give us to provide you as an applicant, participant or volunteer with services. We also use the information you provide such as survey data and feedback, to continually improve our products and services.
AFS Australia will not generally disclose personal information concerning applicants, participants and volunteers to parties outside the AFS network, other than for a purpose directly related to the provision or improvement of our services. We will at all times strive to ensure that you are aware of how we use your information. If we need to use your personal details for a purpose other than one that we believe you would reasonably expect as an applicant, participant or volunteer we will seek your specific consent.
In order to deliver our services we occasionally need to provide some personal information details provided by you to our agents, contractors or third party service providers. External parties are generally providers of administrative, telecommunications, computer or other services that support the operation of our business and are under contract to keep that information confidential and secure. Personal information is occasionally shared, on a strictly confidential basis, for the purpose of running joint venture events and/or sponsorship. AFS Australia does not provide or sell any database information to external organisations for commercial purposes.
AFS Australia maintains strict standards and security procedures to prevent unauthorised access to personal information and to ensure the correct and proper use of such information. Access to personal information held electronically is protected from unauthorised access through the use of log-in name and secure password. This restriction of access ensures that such information is only available and displayed to the intended person.
Encryption technology is used to ensure that information is protected when being transmitted over the Internet. AFS Australia cannot ensure the security of any information transmitted over the Internet and individuals do so at their own risk. However, once we receive a transmission, we take all reasonable steps to ensure that personal information is secure on our systems and those of our agents.
Access to Information
In order to properly service your needs AFS Australia invites applicants, participants and volunteers to regularly access and update their personal information at any time. AFS Australia always strives to maintain accurate, complete and up-to-date information.
To access, check or amend any such information held, please use our website or contact AFS Australia by email, phone, letter or fax.
A “cookie” is a small data file that contains information about your visit to a website. Your computer provides this information during you first visit to a web server. The server records this information in a text file and stores this file on your hard drive. When you visit the same website again, the server looks for the cookie and structures itself based on the information provided. A cookie only identifies your computer to a web server when you visit the site, they do not identify users.
Links to other sites
Our website contains links to other websites and this statement has no application to these other websites. We are not responsible for the privacy practices or the content of these other websites.
If any applicant, participant or volunteer wishes to lodge a complaint regarding the way in which AFS Australia is handling their personal information, they should contact AFS Australia in the first instance. In the event that the individual and AFS Australia are unable to reach a satisfactory solution through negotiation, the individual is entitled to arrange for an independent person (such as the Privacy Commissioner) to investigate the complaint.
How to contact AFS Australia